Information we may collect from you
When you visit our website or communicate with us through our website forms, telephone calls, emails, text messages, social media platforms, online chat and other methods, you may provide us information about yourself. This information includes and is not limited to your name, date of birth, health information and concerns, address, telephone number, mobile number and email.
During your dental appointment, we may collect further information about you. This includes personal identifications, x-rays and clinical radiographs, past and existing medical and dental conditions, habits, lifestyle, preferences, treatment plants, records of treatment consent, waivers, clinical notes and records, details of appointments and any correspondence relating to you and other healthcare professionals. We use this information to fulfill and provide continuing care to our patients and for the purposes of booking your appointments and referrals, sending you reminders and recall appointments.
How we store information
We store electronic and hard records securely and confidentially. Records are securely destroyed which are no longer required. Confidential information is only seen by staff who need to see it and the team is trained on our policies and procedures to keep patient information confidential.
We are subject to the law like all other businesses operating in the country. We do not sell, share or disclose to a third party, any information collected through our website. If legal authorities with proper authorization, search warrant or court order request personal information, we may do so in compliance to the law.
If you have any complaint, or if you believe your privacy rights have been breached, please get in touch with us.